Refund policy

Returns

Kellky Shop does not accept returns, but items that arrive with damages or defects are eligible for a full refund.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact me through the contact form, for directly at kellkyillustration@outlook.com 

 

Changes to the order

If you need to cancel or change the address of your order, please email me with the new info as soon as possible, as I can only make changes before the order has been shipped.

 

Order cancellation

If you need to cancel an order, please contact me as soon as possible as the order can not be cancelled after its shipped.